Bobst Africa Recruitment 2021 for Customer Care Agent

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Bobst Africa Recruitment 2021 for Customer Care Agent
Bobst Africa Recruitment 2021 for Customer Care Agent
Name of Post: Bobst Africa Recruitment 2021 for Customer Care Agent
Post Date : 14 December 2021 | 06:30 PM
Post Update Date : 14 December 2021 | 06:30 PM
Short Information : Bobst Africa Recruitment 2021 – The objective of this position is to provide world-class customer service from the point of initial contact through request completion. The Customer Care Specialist is the “tip of the spear” in the customer service chain and the key advocate for our Customers

Bobst Africa Recruitment 2021 for Customer Care Agent

Bobst Africa

Short Details of Notification

WWW.PAPERRESULTS.COM

Key responsibilities Professional experience required:
  • Manage the customer Enquiries using different tools SAP/CRC and other internal platforms, picking up the customer call or call the customer back.
  • Be the end-to-end responsible for the Enquiry making sure that is solved by him/herself or other team members in the case is a technical enquiry.
  • Answer & register incoming Parts requests (ticket) from customers by phone, fax, email, and behind the web portal.
  • Prepare and follow parts quotations
  • Process parts orders & inform customers about expected deliveries (check schedules and potential delays).
  • Check delivery dates and manage retrofits, “important” projects, returns flow & package deals
  • At least 3 years experience in a Customer Service environment.
  • Knowledge of the printing or packaging industry is highly desirable.

Competencies and Skills

  • Systems knowledge / computer skills / database management
  • Process knowledge
  • Sales skills (promotes Bobst organization and products)
  • Customer-oriented attitude (Empathy / Being considerate and patient with Customer)
  • Problem identification / solution-oriented attitude (the capacity to find and work on plan B)

Education and Languages :

  • University Degree
  • Fluent in Arabic, French & English
  • Mastery of the Italian /German language is a plus.

Bobst Africa Recruitment 2021 Important Links

Apply Online Click Here
Vacancy Detail  Click Here
Official Website Click Here

Work Location

BAM – Bobst Africa Middle East

How to Apply Bobst Africa Recruitment 2021?

  • Bobst Paris Notification and Invited Online Application Form for Customer Care Agent Post.
  • Go to the Bobst Website ⇒ CAREERS ⇒ Available jobs ⇒ Select Customer Care Agent.
  • Click Apply Online Button.

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